Every new bike we sell includes the following complimentary services:
Free Basic Fit
When you pick-up your new bike from our store, a staff member will offer to do a basic fit. We will set your saddle height for proper leg extension, saddle fore-aft position for centering and adjust bar positions as necessary to tune the forward riding position.
For a purchase of a Road bike valued at $1000 or more, we include our Sport Fit Service at no charge as part of the sale. If you require a more comprehensive fit, we offer additional Bike Fitting services for performance and multi-sport riders.
1 Year of Free Essential Adjustments
Over the first year that you own your bike, we will make any essential adjustments when the need arises. These services will cover any adjustments typically required by a new bike during it’s first year of use. Most of these services can be done same day so you won’t be without your bike too long. These services can include:
- Drive train adjustments
- Brake adjustments
- Minor wheel truing
- Hub tension
- Tightening of accessory or component nuts and bolts as required
Other repairs and maintenance may be required and would be performed at our normal shop rates. Flats, damage due to accident or abuse, non-warranty replacement of parts and installation labour are charged at regular shop rates.
Free Safety Tune-Up
With your new bike, you will be entitled to a free "Safety Tune-Up"; valid for use within one year from date of purchase. Every bike should get a check-over after the break-in period, preferably about 60-90 days or after about 30 hours of ride time. This tune-up includes:
- Drive-train - Inspect, adjust and lubricate
- Brakes and Pads - Inspect, align and adjust
- Wheel truing - Inspect and adjust for spoke tension and roundness
- Headset, bars, seat post and saddle - Inspect and tighten
- Bottom Bracket - Inspect and Adjust as required
- Tires - Inspect and inflate
- Suspension - Inspect for leakage and function
This is a more in depth service, so it cannot be performed while you wait.
1 Year Free Warranty Labour
Bike frame and component manufacturers provide warranty for the components on your bike, but do not compensate the dealer for our time in replacing warranted parts. During your first year of ownership, GRC will provide free labour on required warranty work done on any GRC purchased bicycles.
*Please Note...The free services provided with your new bike are for use of the original owner on the purchased bike only and are not transferable. The current New Bike Support Plan in effect as of Dec 1/2012. This plan is not included with the sale of used bikes or demo bikes.*